AI sales assistant for a UK furniture retailer
A chat and voice assistant that answers product questions, qualifies buyers and books in-home measurement visits outside showroom hours.
Vapi / OpenAI / HubSpot
Service
AI agents & voice
Answer, qualify and book every lead in under a minute, day or night.
Overview
The problemwe remove
Leads arrive at 11pm, on a Sunday, or while every rep is on another call. By the time someone replies the next morning, the prospect has already booked with a competitor.
Our approach
How weapproach it
- Step 1
Map every inbound channel — web forms, calls, WhatsApp, email — and the questions a good rep asks first.
- Step 2
Build a chat and voice agent that qualifies against your criteria and books straight into the right calendar.
- Step 3
Define hand-off rules so a human takes over the moment a conversation needs judgement.
- Step 4
Review transcripts weekly for the first month and tune prompts against real conversations.
Deliverables
What youget
- Voice and chat agent connected to your phone number and website
- Qualification logic and routing rules, documented
- CRM write-back for every conversation and outcome
- Weekly transcript review for the first 30 days
Technology we use
- Vapi
- OpenAI
- Twilio
- HubSpot
- Cal.com
- n8n
Who it's for
Who wework with
Sales teams
Losing leads to slow replies and manual CRM updates.
Clinics and services
Front desks buried in bookings, reminders and no-shows.
Operators and logistics
Dispatch, manifests and status updates done by phone.
Finance teams
Invoices, reconciliation and approvals copied between systems.
Proof
Where we'vedone this
Appointment and reminder automation for a clinic group
Automated booking confirmations, reminders and pre-visit questionnaires across four clinics, with no-shows re-offered to the waitlist.
n8n / Twilio / WhatsApp Business API
A 24/7 lead desk for a residential property developer
Portal and ad leads answered, qualified by budget and timeline, and routed to the right sales agent across two time zones.
Vapi / OpenAI / Salesforce
FAQ
Questions aboutai agents & voice
Still have a question? An engineer answers within one business day.
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- 30 focused minutes, no fluff
- An engineer, not a salesperson
- A clear next step and cost range
- Reply within one business day, UTC+5:30
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